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Troubleshooting
You may save time and money by checking items below before calling for service. List includes common concerns that are not the result of defective workmanship or materials. If your question is not explained below, call 1-800-688-9900 USA or 1-800-688-2002 Canada.
Topic
OPERATION
Appliance not working
Possible Cause
Solution
Power outage
Make sure appliance has power. Verify that circuit breaker is not tripped. Replace fuse but do not change fuse capacity.
NOISE
Frequent cycling off and on of surface units Cracking or popping sound Normal Normal Smoothtop burners cycle on and off to maintain proper heating temperature. Wet cooking utensils or possible spillage.
APPEARANCE
Gritty dirt or rough surface on cooking utensils Scratches Shiny scratches Dirt Discoloration Water spots/marks Use recommended smoothtop cleaner conditioner. May be a metal mark. Make sure surface is cool. Use safety scraper to carefully scrape off the mark. Apply smoothtop cleaner conditioner and gently rub with nonabrasive nylon pad. Use recommended smoothtop cleaner conditioner to remove dirt from smoothtop. Make sure surface is cool. Put a small amount of white vinegar on the spot and let sit for a few minutes. Rub with nonabrasive nylon pad. Wipe off any excess with damp paper towel. Allow cooktop to warm slightly. Using a safety scraper, gently remove soil. Follow with routine cleaning. Use recommended cleaner conditioner to remove build up and dirt from smoothtop.
Hot sugar or plastic melted to surface Pattern fading/wearing off
