TROUBLESHOOTING GUIDE / AFTER-SALES SERVICE
Troubleshooting Guide If a fault occurs, before contacting our AfterSales Service, make the following checks to try and remedy the problem:
Drying takes too long / laundry is not dry enough: � Was the correct programme selected? � Was the inserted laundry too wet (Washing machine spin speed less than 800 rpm? When the spinning speed is less than 800 rpm the water container fault may occur during the drying cycle)? � Is the lint filter dirty (filter indicator lamp on)? � Is the heat exchanger dirty? (refer to the Instructions for use) � Is the ambient temperature too high? � Are the END and Anti-crease indicator lamps lighting up? The drying cycle is complete and the laundry can be taken out. � Is the gentle option selected ? The dryer does not operate: (after a power failure and/or interruption to the mains supply, always press the Start/Pause button). � Is the plug properly inserted into the mains electricity socket? � Is there a power failure? � Has the fuse blown? � Is the door properly closed? � Has the programme been selected? � Has the start delay option been selected? � Has the Start/Pause button been pressed? Lint filter, water container or heat exchanger indicator lamp on: � Is the lint filter clean? � Is the water container empty? � Is the water container correctly positioned? � Is the heat exchanger clean and the reset operation done? Water droplets underneath the dryer: � Is the heat exchanger correctly positioned? � Has any fluff on the heat exchanger seal been wiped away? � Has any fluff on the door seal been wiped away? � Has the water container been positioned correctly? � Is the dryer levelled? 11
After-Sales Service If, after carrying out the above checks the malfunction persists or appears again, turn the dryer off and call our After-Sales Service (refer to guarantee). Please specify:
� The nature of the fault. � The dryer type and model. � The service code (the number after the word Service on the adhesive rating plate) on the right-hand side when the door is open. � Your full address and phone number.
