BEFORE YOU CALL
You may save time and money by checking items below before calling for service. List includes common concerns that are not the result of defective workmanship or materials.
TOPIC
NOISE
POSSIBLE CAUSE
SOLUTION
Normal operation. Stop washer and check tub. Remove loose objects. If noise continues after washer is restarted, objects may be in pump: call your authorized servicer. Close zippers, buttons, and fasteners. Clothing with buckles must be turned inside out. Do not overload washer. Stop washer and reduce size of load. Usually normal, but unbalanced loads should be redistributed. Stop washer and rearrange load. Make sure floor is strong enough for washer. Adjust leveling legs so washer rests firmly on floor. See Installation Instructions for leveling details. Stop washer and rearrange load. See Installation Instructions for details on removing shipping plug. Normal operation. Washer sprays water inside tub while running at high speed during rinse and spin. Normal operation. Holes in the tub can cause this sound.
Gear Sounds or a Low Hum Normal mechanical sounds in commercial-quality washer. Rattling and Clanking Noise Loose objects, such as coins or pins, in tub or pump.
Belt buckles, metal fasteners hitting wash tub. Squealing Sound or Hot Rubber Odor Thumping Sound Vibrating Noise Overloaded wash tub. Heavy wash loads; unbalanced loads. Washer not resting firmly on floor.
Wash load distributed unevenly in tub. Shipping plug not removed during installation. Water Splashing or Slapping Noise Whistling or Whirling Noise Spray rinse. Drum spinning without clothes.
OPERATION
Washer Does Not Start Electrical power cord may not be plugged in, or connection may be loose. Fuse blown, circuit breaker tripped, or power outage occurred. Make sure plug from power cord fits tightly into wall outlet. Replace fuse or reset circuit breaker. Do NOT increase fuse capacity. Call qualified electrician to correct circuit overload problem. Call local utility company to correct power outage. Turn on water supply faucets. Move indicator slightly clockwise. Pull out on timer knob. Internal overload protector automatically stops motor in event of overload. Protector resets in approximately 3 minutes and motor automatically restarts. If overload protector stops motor again, quit using washer and call service technician. Do not overload washer. Largest dry load level should not be higher than bottom of fabric softener dispenser or top of agitator. Washer Won�t Spin Residue Left in Tub Lid partially open. Heavily soiled items. Close lid completely. Wipe tub with non-abrasive household cleaner and rinse. Before washing, shake or brush excess dirt and sand from items.
Water supply faucets not turned on. Timer knob/cycle selector set incorrectly. Motor overheated.
