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DVD Troubleshooting
Symptom There is no picture/picture noise appears. Remedy � Re-connect the connecting cord securely. � The connecting cords are damaged. � Check the connection to your TV (page 13) and switch the input selector on your TV so that the signal from the player appears on the TV screen. � The disc is dirty or flawed. � If the picture output from your player goes through your VCR to get to your TV or if you are connected to a combination TV/VIDEO player, the copy-protection signal applied to some DVD programs could affect picture quality. If you still experience problems even when you connect your player directly to your TV, please try connecting your player to your TV�s S-VIDEO input (page 64). � You have set the player to progressive format (the PROGRESSIVE indicator lights up in orange) even though your TV cannot accept the progressive signal. In this case, set �Progressive� to �Off� (page 70). � Even if your TV is compatible with progressive format (480p) signals, the image may be affected when you set the player to progressive format. In this case, set �Progressive� to �Off� and the player is set to normal (interlace) format (page 70). � COMPONENT VIDEO OUT jack is not used or �Progressive� of the �SCREEN SETUP� menu is not set correctly while the PROGRESSIVE indicator lights up in orange. Check the setting (page 68) and connection (page 65). � The aspect ratio of the disc is fixed on your DVD.
Symptom The disc does not play.
Remedy � The disc is turned over. � Insert the disc with the playback side facing down on the disc tray. � The disc is skewed. � The player cannot play certain discs (page 6). � The region code on the DVD does not match the player. � Moisture has condensed inside the player (page 3). � The player cannot play a recorded disc that is not correctly finalized (page 7). � Make sure the TV / DVD·VIDEO switch is set correctly. � Select correctly VIDEO or DVD with SELECT DVD/ VIDEO button.
The MP3 audio track cannot be played (page 90).
� The DATA CD or DATA DVD is not recorded in the MP3 format that conforms to ISO9660 Level 1/Level 2 or UDF. � The MP3 audio track does not have the extension �.MP3.� � The data is not formatted in MP3 even though it has the extension �.MP3.� � The data is not MPEG1 Audio Layer 3 data. � The player cannot play audio tracks in MP3PRO format.
The JPEG image file cannot be played.
� The DATA CD or DATA DVD is not recorded in JPEG format that conforms to ISO9660 Level 1/Level 2 or UDF. � The JPEG image file does not have the extension �.JPG� or �.JPEG.� � The data is not formatted in JPEG even though it has the extension �.JPG� or �JPEG.� � Length or width of the image is more than 4720 dots.
Even though you set the aspect ratio in �TV Type� of the �SCREEN SETUP� menu the picture does not fill the screen. There is no picture from your VCR connected to the LINE IN jacks. There is no sound.
� The DVD player must be in standby mode to view pictures from your VCR. � Re-connect the connecting cord securely. � The connecting cord is damaged. � The player is connected to the wrong input jack on the amplifier (receiver) (page 14). � The amplifier (receiver) input is not correctly set. � The player is in pause mode or in Slow-motion Play mode. � The player is in fast forward or fast reverse mode. � If the audio signal does not come through the DIGITAL AUDIO OUT (OPTICAL or COAXIAL) jack, check the audio settings (page 66).
Others Timer recording Operation
The title of the MP3 audio album/ track or JPEG image album/file is not correctly displayed. The disc does not start playing from the beginning. The player starts playing the disc automatically. Playback stops automatically. You cannot perform some functions such as stop, search, slow-motion play, repeat play, shuffle play, or program play. The language for the sound track cannot be changed.
� The player can only display numbers and alphabet. Other characters are displayed as asterisks. � Program play, shuffle play, or repeat play, has been selected (pages 82, 84, 85). � Resume play has taken effect (page 36). � The disc features an auto playback function. � While playing discs with an auto pause signal, the player stops playback at the auto pause signal. � Depending on the disc, you may not be able to do some operations. See the operating manual that comes with the disc. � Try using the DVD�s menu instead of the direct selection button on the remote (page 77). � Multilingual tracks are not recorded on the DVD being played. � The DVD prohibits the changing of the language for the sound track. continued
Sound is noisy.
� When playing a CD with DTS sound tracks, noise will come from the LINE OUT L/R (AUDIO) jacks (page 37) or DIGITAL AUDIO OUT (OPTICAL or COAXIAL) jack. � The sound volume is low on some DVDs. The sound volume may improve if you set �Audio DRC� to �Wide Range� (page 67).
The sound volume is low.
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Troubleshooting
Troubleshooting
115
Symptom The subtitle language cannot be changed or turned off.
Remedy � Try using the DVD�s menu instead of the direct selection button on the remote (page 77). � Multilingual subtitles are not recorded on the DVD being played. � The DVD prohibits the changing of the subtitles. � Try using the DVD�s menu instead of the direct selection button on the remote (page 77). � Multi-angles are not recorded on the DVD being played. � The DVD prohibits changing of the angles. � When static electricity, etc., causes the player to operate abnormally, unplug the player.
Symptom The timer does not operate.
Remedy � � � � � Check that the clock is set. Make sure a tape has been inserted. Check that the safety tab has not been removed. Make sure the tape is not at its end. Make sure a program has been set for timer recording.
The angles cannot be changed.
The player does not operate properly.
� Make sure your timer settings are past the current time. � Check that the cable box is turned on. � The clock stops if the DVD-VCR is disconnected from the wall outlet for more than one minute. Reset the clock and timer. A tape cannot be inserted. � Turn the power off and unplug the AC power cord. � Check that a tape is not already in the tape compartment. � Clean the cabinet, panel and controls with a dry, soft cloth, or a soft cloth slightly moistened with a mild detergent solution. Do not use any type of solvent, such as alcohol or benzine. � The unit is not compatible with satellite TV receiver AV mouse, etc.
Additional Information Additional Information
VCR Troubleshooting
Symptom The playback picture does not appear on the TV screen. The picture is not clear. Remedy � Make sure the TV is set to the channel for the VCR. If you are using a monitor, set it to video input. � Adjust the tracking with the TRACKING +/� buttons. � The video heads are dirty (see the last page of �Troubleshooting�). Clean the video heads using a Sony video head cleaning cassette. If a Sony cleaning cassette is not available in your area, have the heads cleaned at your nearest Sony dealer (a standard service fee will be charged). Do not use a commercially available liquid type cleaning cassette, as it may damage the video heads. � The video heads may have to be replaced. Consult your local Sony dealer for more information. � Adjust the vertical hold control on the TV or monitor. � The tape is defective. � If you made A/V connections, check the audio cord connection. � Make sure the TV is set to the channel for the VCR. If you are using a monitor, set it to video input. � Select the correct source with the INPUT SELECT or CH +/� buttons. Select a channel number when recording TV programs; select �L1� or �L2� when recording from other equipment. � Adjust the TV antenna. � The safety tab has been removed. To record on this tape, cover the tab hole. � Check that the safety tab has not been removed. � Make sure the tape is not at its end.
The VCR mechanism needs to be cleaned.
Control by AV mouse is not possible.
Symptoms caused by contaminated video heads � Normal picture � Rough picture � Unclear picture � No picture (or black & white screen appears)
The picture rolls vertically during picture search. The picture has no sound.
initial contamination
terminal
A TV program does not appear on the TV screen.
Recording Playback Operation Sound Picture
TV reception is poor. The tape starts playing as soon as it is inserted. The tape is ejected when you press z REC. Nothing happens when you press z REC.
