8. OPERATING PROBLEMS
Many checks have been carried out during the manufacture of your washing machine. However, if you face a problem with its operation, please read the following sections before calling the After Sales Service: Symptom The washing machine will not start or will not fill: Cause
� � � � � � � the washing machine is not correctly connected, the electrical installation is not working, the lid of your washing machine and the drum flaps are not correctly closed, you did not control the program start correctly, there is a power failure, the water supply is closed off, the water tap is closed, the water inlet is blocked. the drain siphon is attached too low (see installation section).
The washing machine fills up but empties again immediately: The washing machine will not spin or will not drain:
the drain pipe is blocked or kinked, the drain filter is blocked, the «Drain» program or the «Rinse hold» option is selected, the height of the drain siphon is wrong. excess detergent has made too much foam that overflowed, the detergent is not suitable for machine washing, the drain siphon is not hooked on properly, the drain filter was not put back into place, the water inlet pipe is leaking. the detergent is not suitable for machine washing, there is too much washing in the drum, the washing program is not appropriate, there is not enough detergent. not all the packing was removed from the machine (see unpacking section), the washing machine is not leveled and properly packed, the washing machine is too close to the wall or furniture, the washing is not well distributed in the drum, the load is not sufficient.
There is water on the floor around the washing machine:
Washing results are not satisfactory:
The machine is vibrating or noisy:
The washing cycle is much too long:
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the water inlet is blocked, there was a power supply failure or the water was cut off, the motor temperature safety device tripped, the water inlet temperature is lower than normal, the water or electricity supply is defective, a rinse hold was programmed. the cover cannot open until 1 to 2 minutes after the washing machine has stopped. you did not put in the right amount, the siphons at the back of the detergent dispenser are blocked.
The washing machine stops during a washing cycle: The cover does not open during the cycle: Softener or Javel water flows* through the overflow orifice when filling:
If you have an operating problem, refer to the " Operating problems " section. If any work is necessary after you have made all your checks, your washing machine dealer is the first person authorized to take action. Otherwise, you can always call Consumers Help that will inform you of the address of an After Sales Service. When you call the After Sales Service, mention the model and product number of your washing machine, and its serial number. This information is given on the inside of the filter door and on the name plate at the back of the washing machine. 8
If any work is done on your washing machine, insist that your After Sales Service uses manufacturer certified spare parts.
